Refund policy
Last updated 9 November 2026
1. Membership starts immediately
Membership gives instant access to members-only information, so at checkout you ask us to start it straight away and tick a box confirming you give up your 14-day right to cancel:
I want my membership to start immediately. I understand that once it starts, I lose my 14-day right to cancel and get a refund.
We record this in your confirmation email. Once membership starts, payments are not refundable except as set out in section 4.
2. Cancelling your membership
Cancel any time from your account page. You keep access until the end of the period you have paid for, and are not charged again.
3. Renewals
Memberships renew automatically until you cancel; we email a reminder before each annual renewal. Renewal payments are not refundable once taken, so cancel before the renewal date.
4. When we refund
- We charged you by mistake — twice, or after you had cancelled.
- The site was unavailable to you for a significant part of a paid period.
- We closed your account through no fault of yours: we refund what you paid for but did not receive.
- We removed a major feature during a paid period: we offer a pro-rata refund for the rest of it.
- The law gives you a right to a refund, for example because what we provided was not as described.
To ask, email hello@anteroom.club from the address you signed up with.
5. Research requests
- Asking and receiving a quote costs nothing beyond membership.
- If you pay and we cannot deliver the sourced answer we agreed, we refund in full.
- Cancel after paying but before we start: full refund. After we start: refund for the work not yet done.
6. How refunds are paid
To your original payment method, within 14 days of us agreeing the refund. Banks can take a few more days to show it.
7. Your legal rights
This policy does not affect your legal rights as a consumer. If what we provide is not as described, or not provided with reasonable care and skill, you may be entitled to a remedy whatever this policy says.